CUSTOMER SERVICE

How 2 Order

Step 1: Shop by adding shoes to your cart

Step 2: Finished already? Click now on Show Cart (top right corner cart)

Step 3: Click now on Check Out and follow the steps

 

Struggling with the shopping cart? You can also email, fax or sms your order.

e: order@queensize.co.za

sms: 082 306 8897

 

Order Confirmation

When you place an order online, you will receive an Order Confirmation email. 
If you don’t receive this email, contact Customer Service at service@queensize.co.za 
We will confirm availability, with a quotation, through the email address supplied by you.

Quotations are valid for 3 days and your order will be cancelled on day 4,
unless arrangements were made.

SALE prices expires on the last day of the SALE.

Delivery/Postage costs not included in SALE prices.

Your shoes will be sent via Postnet counter-to-counter service after we receive your Proof Of Payment. Once sent, you will receive a notification email. SA Post Office will only be used if your town does not have a Postnet.

Returns 
If for any reason you are not satisfied with your purchase please return them in an unworn condition within 7 days after collection. We will be happy to exchange or refund the full cost 
of the shoes. Postage costs remains for your account.
We do reserve the right to send goods back to you if they are not received in new condition or have been damaged due to insufficient packaging.

Any returns should be sent to:
QueenSize

Please inform us of any returns with the tracking number.

Find the Perfect Fit

To ensure that you purchase the correct shoe size, we recommend measuring your feet:
•    Stand naturally with one foot on a piece of paper.
•    Mark the back of your heel and the tip of your big toe.
•    Measure the distance between the marks.
•    Use the same method to measure the other foot. One foot may be larger than the other.
•    Send us your sole-measurements with your order.
•    We will find the closest correct fit using your measurements.
Sole-length for our shoes:
•    Size 9 – 27cm, Size 10 – 28cm, Size 11 – 29cm, Size 12 – 30cm

What is ShoesDay?
Tuesday is ShoesDay!
Each ShoesDay we offer you a selection of beautiful shoes, postage and shipping FREE.
Shoes will be posted normal post to your nearest post office FREE of charge.
ShoesDay offers only valid for the specific Tuesday as stated on the website.

Please do not hesitate to contact us if you need any further assistance.

If you wish to discuss any queries please email us on service@queensize.co.za

We want to make your online shopping as easy and as much fun as possible!
We will do our best to help you get the perfect shoes!!